Customer Support

Help Center Saftymone

Frequently Asked Questions. Find answers to the most common questions regarding our banking services and financial solutions.

Q

What is the minimum and maximum amount for a premium bank card?

The minimum amount that can be loaded onto the premium bank card is $100 or equivalent in your preferred currency. The maximum limit depends on your client profile (individual or business) and is determined after analyzing your financial situation. To find out your personalized limits, contact our dedicated advisors via your client area or by phone.

Q

What should I do if my bank card is lost or stolen?

The security of your assets is our priority. In case of loss or theft, immediately contact our 24/7 emergency service at +46731738632 . We will instantly block your card and initiate the replacement procedure. A new card will be issued to you within 24 to 72 hours, either at a branch or shipped to your home. Don't forget to activate your new card before any use.

Q

What are the deposit limits on the different cards?

Limits vary by card type. The Essential card offers a monthly deposit limit of $5,000, the Advanced card up to $25,000, while the Premium card offers personalized limits tailored to the needs of professionals and businesses. These limits can be adjusted according to your profile and banking history.

Q

What security measures protect my mobile banking services?

Our mobile application integrates the latest security technologies: 256-bit SSL encryption, biometric authentication, two-step verification, and real-time anti-fraud monitoring. All transactions are protected by the strictest international banking standards, ensuring absolute security of your funds and personal data.

Q

Which browsers are compatible with accessing my online account?

Our online banking platform is optimized for the latest versions of modern browsers: Chrome, Firefox, Safari, Edge, and Opera. For a secure and optimal experience, we recommend keeping your browser updated. Access via Internet Explorer requires version 11 or higher.

Q

Can I make international transfers safely?

Absolutely. Saftymone facilitates international transfers to over 150 countries. You can send up to $100,000 per day, with competitive fees and optimized execution times. All international transactions benefit from our security guarantee and are tracked end-to-end.

Can't find the answer to your question?

Our support team is at your disposal to assist you personally in all your steps.