Saftymone

Customer Support

Frequently Asked Questions

Find answers to the most common questions about our banking services and financial solutions.

What is the minimum and maximum amount for a premium bank card?

The minimum amount that can be loaded onto the premium bank card is $100 or the equivalent in your preferred currency. The maximum limit depends on your customer profile (individual or professional) and is determined after analyzing your financial situation. To find out your personalized limits, contact our dedicated advisors through your client area or by phone.

What to do in case of loss or theft of my bank card?

The security of your assets is our priority. In case of loss or theft, immediately contact our 24/7 emergency service at +44 7451 268769. We will instantly block your card and initiate the replacement procedure. A new card will be delivered within 24 to 72 hours, either at a branch or shipped to your home. Don't forget to activate your new card before any use.

What are the deposit limits on the different cards?

Limits vary depending on the type of card. The Essential card offers a monthly deposit limit of $5,000, the Advanced card up to $25,000, while the Premium card offers personalized limits tailored to the needs of professionals and businesses. These limits can be adjusted according to your profile and banking history.

What security measures protect my mobile banking services?

Our mobile application integrates the latest security technologies: 256-bit SSL encryption, biometric authentication, two-step verification and real-time anti-fraud monitoring. All transactions are protected by the strictest international banking standards, guaranteeing the absolute security of your funds and personal data.

Which browsers are compatible with accessing my online account?

Our online banking platform is optimized for the latest versions of modern browsers: Chrome, Firefox, Safari, Edge and Opera. For a secure and optimal experience, we recommend keeping your browser up to date. Access via Internet Explorer requires version 11 or higher.

Can I make international transfers securely?

Absolutely. Saftymone facilitates international transfers to over 150 countries. You can send up to $100,000 per day, with competitive fees and optimized processing times. All international transactions benefit from our security guarantee and are tracked end-to-end.

Can't find the answer to your question?

Our support team is available to assist you personally with all your procedures.

Saftymone Help Center